What is Salesforce and How Can I Learn How to Use it?
- 24 Mar 2023
- 6 min read
Salesforce is a cloud-based platform that helps businesses get a complete view of their customers using various tools. Knowing how to use it will enhance your skills and open doors to career opportunities in Sales, Marketing and Business Analytics. Read on to learn more about this leading customer relationship management (CRM) tool and how the ALX Salesforce Administrator Certification can prepare you for a rewarding career as a Salesforce Administrator.
What is Salesforce?
You’ve likely heard of Salesforce before. Businesses of all sizes and shapes use it, from huge Fortune 500 to small startups, the software company has grown in popularity in the last few years.
Salesforce is a cloud-based Customer Relationship Management (CRM) platform and software used by businesses to better manage and connect to their customers. It acts as a central hub for a business to manage things like customer interactions, sales activities, and marketing campaigns. Using its various tools, businesses can streamline their operations, improve customer engagement, and drive revenue growth. Basically, this software helps businesses track their customers so that they can streamline their marketing efforts and increase their revenue.
A CRM platform like Salesforce is essential these days for a successful business. With its growing popularity, more and more businesses are looking to hire people who understand how to use Salesforce. As a result, the role of Salesforce Administrator has emerged as an entry-level position for those seeking a role in the Salesforce ecosystem.
What does a Salesforce Administrator do?
A Salesforce Administrator solves problems in a business by customising the Salesforce platform. They are experts on how the software works and can therefore help users get the most out of the technology. They set up user accounts, define data fields and workflows, create reports, build dashboards, and manage data security, to name a few of their valuable functions.
To put it simply, a Salesforce Administrator is a company’s advisor on anything related to the Salesforce platform. You can think of administrators as the important bridge between technology and business.
How ALX Can Prepare You for a Salesforce Career
The ALX Salesforce Administrator Certificate is designed to prepare you for many careers by learning the ins and outs of the Salesforce platform. Over the course of the 7-month, hybrid-style learning experience, you’ll become an expert on the Salesforce platform. A few things you’ll learn include:
- How to navigate and change the user interface of Salesforce
- How to use Salesforce to configure and make an invoicing application
- Process automation, security and reporting functions
- Understanding the two Salesforce clouds: Sales & Marketing and Support Cloud
- Data management and setup navigation
With this training, you will leave the programme not only feeling confident in your knowledge, but also equipped to achieve your professional goals. This is because at ALX, we don't encourage learning just for the sake of it. Our “secret sauce” comes from our career-focused approach to learning. This means that you’ll not only learn technical skills in this programme, but practical skills that will prepare you for the real world, too. Moreover, after completing the programme, you’ll have access to resources like The ROOM Fellowship, for example, that will help you find a job after you’ve completed your certificate.
The Benefits of the ALX Salesforce Administrator Certification
It’s clear that learning the ins and outs of Salesforce is a great way that you can keep up with the ever-changing tech industry. Not only will the ALX Salesforce Administrator Certificate prepare you for a long career as a Salesforce Administrator, but it will also teach you key skills that can be applied to all areas of your professional life.
Besides this, here are some other important benefits of this certificate:
Enhanced skill set
The certification process covers a wide range of topics related to Salesforce Administration. You’ll learn about data management, data security, automation, and data reporting. These skills will help you develop a deeper understanding of these topics so that, when you get a new job, you can apply these skills.
Industry recognition
Salesforce is one of the biggest – if not the biggest – CRM software platforms in the world. It’s used in a variety of industries and has become an integral part of how companies manage their customer data and market to their customers. With a Salesforce Administrator Certification, you can establish yourself as a credible, capable worker with employers, clients, and colleagues alike.
Professional development
A big thing employers want is a motivated employee. The fact that you took the time to go through with the ALX Salesforce Administrator Certificate programme speaks volumes. It demonstrates a commitment to your own professional development and lifelong learning, which can increase your earning potential and career prospects. It’s a win-win.
Job opportunities
More and more organisations adopt Salesforce as their CRM solution every day. There is a growing demand for professionals who can help them manage or build their company’s Salesforce infrastructure. A Salesforce Administrator Certification can open up new job opportunities for you, or help you advance your existing career.
Equip Yourself for a World of Opportunities
If you consider yourself detail-oriented, analytical, curious, self-motivated, and are a good communicator, you should consider the ALX Salesforce Administrator programme. Enrol today to do hard things and change your life for the better.
FAQs
What do Salesforce Administrators get paid?
The salary range for a Salesforce Administrator is between $69,000 – $126,000 per year. The amount you make will depend on your skill level and experience. As you improve your skills, you can expect to make more money along the way.
What skills does a Salesforce Administrator have?
A Salesforce Administrator is really good at solving problems. They will use their technical know-how combined with their creative problem-solving skills to make quick decisions about how to better manage the platform for their company. Another key skill is communication. Admins must be able to communicate these changes with their team effectively in order for them to be successful at their job.
What does a Salesforce Administrator do daily?
The bulk of a Salesforce Administrator’s day will be spent in the Salesforce platform. A lot of time will be spent customising the software to solve whatever problem your team puts before you. You might be supporting users, managing data, maintaining data security, or delivering data analytics for your team to use.