Frequently Asked Questions
Kindly ensure you are accessing your E-Hub platform via https://ehub.alxafrica.com/
A reminder to use the exact email address and password you used when applying for Pathway. You can watch the video guide below on how to access the learning platform.
E-Hub Sign In Guide:
https://drive.google.com/file/d/1nAQ6zlhFf6lGrjVgi2F_zhpAgUFcZb0E/view
Due to an overwhelming number of users, you might experience some challenges when setting up your e-hub. If you encounter a blank screen or an error message, kindly give it some time and try accessing the e-hub again.
We have a set of troubleshooting steps to help you solve the issue and help you move forward.
- Refresh your Browser
- Check to see if your browser is updated to the latest version. If you need to update your browser, this Support Article will give you a step-by-step guide.
- Empty your cache and cookies. Find out how to clear your cache here.
- Use a private and incognito window when logging in.
- Switch internet browsers (the preferred browser is Google Chrome, but Mozilla works well too)