When deciding on what programme to embark on, it is important to consider the result of what you learn. We’ve compiled a list of some of the most-asked questions we receive from learners about the ALX Salesforce Administrator programme to help you make the right decision for yourself and your career. 

The Top 9 Questions & Answers About Salesforce

1. What is Salesforce?

Salesforce is a cloud-based software company that is used by businesses all over the world for its customer relationship management (CRM) product. Apart from its CRM software, it also offers a suite of enterprise applications that are focused on customer service, marketing automation, analytics, and application development.

We’ve written a longer article that further details what Salesforce is and how you can learn to use it.

2. What is Customer Relationship Management (CRM) software?

CRM software is widely used across various industries to help businesses build strong customer relationships and drive growth. The software itself is a technology tool that helps businesses manage, analyse, and improve interactions and relationships with current and potential customers. The main purpose of CRM technology is to enhance customer satisfaction and retention in order to boost sales and revenue.

3. What job opportunities are available for me with a Salesforce certificate?

The Salesforce certificate is proof of your proficiency in using Salesforce, increasing your employability in CRM and other related fields. This includes roles like: Salesforce Administrator, Salesforce Developer, CRM Analyst, Sales Operations Manager, and Business Analyst.

4. How do I know that the Salesforce programme is right for me?

The Salesforce programme is for people interested in CRM systems, sales and marketing operations, or business analytics. If you like working with technology to solve business problems or improve customer relationships, it would be a good fit for you.

5. What level of NQF is the Salesforce certification?

The Salesforce certification doesn’t directly correlate to the National Qualifications Framework (NQF) levels. This certificate is a professional certification tailored to a specific technology and set of skills, rather than an academic qualification.

6. How much time do I have to put in? Can I combine the Salesforce Administrator programme with school or work?

The ALX Salesforce Administrator programme is a part time commitment that will require anywhere between 20-30 hours of your time per week. It is a milestone-led programme, which means it is essential to keep up with the weekly coursework in order to finish on time. Even so, it is not too heavy of a commitment and is designed to work with your school or work schedule.

7. Is the Salesforce programme suitable for complete beginners?

Our programme is perfect for absolute beginners who are completely unfamiliar with Salesforce, but also could benefit learners who have had some experience with Salesforce before.

8. What industries can I work in with a Salesforce certificate?

Salesforce is used in a variety of industries for many different purposes. These industries include: technology, finance, healthcare, manufacturing, retail, and government. Any sector that manages customer relationships and collects data to optimise business decisions uses Salesforce.

9. Is the certificate equal to a diploma? Can I use it to proceed to university?

The Salesforce certificate that you receive after successfully completing your programme is not equivalent to a diploma. It is a professional certification that demonstrates your expertise in Salesforce software, which is useful to boost your CV and help you land a job. It cannot be used for academic credit or admission to university programs.

If you’re interested in working as a Salesforce professional, you can apply for the ALX Salesforce Administrator programme today. Our next cohort starts soon. Register your interest today!