Terms of Service

Learner code of conduct

At ALX, we are committed to creating a safe, inclusive, and respectful learning environment where all learners can thrive. The Learner Code of Conduct outlines the expectations for behavior, academic integrity, and community participation. It reflects our values—Courage, Humility, Adventure, Initiative, Integrity, and Resilience (CHAIIR)—and ensures that learners contribute positively to the ALX community, both online and offline.

By agreeing to this Code, learners pledge to uphold the highest standards of respect, integrity, and accountability. Non-compliance may result in disciplinary action, including suspension or loss of access to ALX platforms.

👉 Read the full Learner Code of Conduct

a. Appendix A:  Terms and Conditions (eHub)

By accessing or using ALX services, you agree to our Terms and Conditions, which set out the rules for participation, eligibility requirements, and your responsibilities as a learner. These terms cover account use, community conduct, and respect for ALX’s intellectual property.

Your content remains yours, but ALX may use it to deliver and improve services. We may also update our policies or services from time to time, with changes effective upon posting. Please review the full Terms and Conditions to understand your rights and obligations.

👉 Read the full Terms & Conditions

b. Appendix B:  ALX Online Community Guide

These guidelines set the standards for respectful, safe, and ethical behavior across all ALX online and hybrid learning platforms, including Savannah, ALX E-Hub, Zoom, Teams, and other tools. They promote academic integrity, professional conduct, and collaborative ethics, ensuring learners submit original work, credit sources, communicate respectfully, and contribute fairly in group activities.

All learners are expected to engage inclusively, avoid harassment or spamming, respect cultural differences, and use AI responsibly. Violations may result in corrective action, including warnings, suspension, or removal from the program. For the full policy.

👉 Please see the ALX Online Community Guidelines

c. Appendix C:  ALX Onsite Community Guide 

These guidelines set expectations for respectful, safe, and productive behavior at all ALX Hub locations, including in-person, blended, or live-streaming events. They encourage professional conduct, collaboration, and community engagement while ensuring learners, staff, and visitors treat others with respect, maintain clean and secure spaces, and follow Hub rules.

All community members should engage inclusively, uphold academic and professional integrity, respect confidentiality, and contribute positively to shared spaces. Violations may result in corrective actions, including warnings or program removal. For the full policy.

👉 Please see the ALX Onsite Community Guidelines

d. Cancellation and Refund Policy

Our Cancellation and Refund Policy sets out clear guidelines for managing subscription cancellations, withdrawals, deferrals, and refunds. It ensures transparency, fairness, and flexibility for learners while safeguarding the integrity of our programmes and subscription model. The policy applies to all monthly, annual, and deferred subscribers, with specific provisions depending on subscription type, timing of cancellation, and regional consumer protection laws. Learners are encouraged to review the policy carefully before making changes to their subscription.

👉 Read the full Cancellation and Refund Policy

e. ALX Legacy Points Guidelines

Legacy Points are our way of recognising your effort and achievements throughout your ALX journey — from completing programmes on time, to building your career profile, engaging in the ALX Community, and joining events. As you take part in these activities, you’ll earn Legacy Points that can be redeemed for rewards once you graduate from any ALX programme.

Please refer to the full Legacy Points Guide for detailed earning rules, guidelines, and examples.

👉You can also view your Legacy Points on the eHub.

f. Health and Safety Policy

Our Health and Safety Policy reflects ALX’s commitment to providing a safe, supportive, and inclusive learning environment for all learners. It outlines key measures to minimize risks, ensure compliance with health and safety standards, and promote learner well-being. The policy covers safe learning environments, emergency procedures, accident reporting, and learner responsibilities, while also ensuring support for individuals with chronic health conditions or special needs. By fostering awareness, accountability, and continuous improvement, ALX ensures that all learners can engage in their education with confidence and security.

👉 Read the full Health and Safety Policy (PDF)